“MILITARY
TIMES” By
Leo Shane III
“Veterans
Affairs officials on announced an extension of their contract with
Oracle Cerner to continue their embattled
electronic health records overhaul,
promising that new safeguards in the agreement will improve the
existing software system’s performance.
The
deal means five more years of partnership between the department and
the digital information firm, both of which have come under scrutiny
for work so far on the $16 billion project.”
________________________________________________________________________
“Veterans
Affairs officials on Tuesday announced an extension of their contract
with Oracle Cerner to continue their embattled
electronic health records overhaul,
promising that new safeguards in the agreement will improve the
existing software system’s performance.
The
deal means five more years of partnership between the department and
the digital information firm, both of which have come under scrutiny
for work so far on the $16 billion project. Only a few sites are
using the new records system, despite five
years of effort so
far, and future rollouts have been postponed indefinitely until key
improvements are made.
Glitches in the system have
produced more than 150 cases of veterans suffering harm from medical
record mistakes and shortfalls. Administrators reported last fall
that the system failed to deliver more than 11,000 orders for
specialty care, lab work and other services, all without alerting
health care providers the orders had been lost.
Neil
Evans, acting
program executive director of VA’s health records project,
acknowledged in a statement that “the system has not delivered for
veterans or VA clinicians to date, but we are stopping at nothing to
get this right.”
The contract announcement does not
change the full halt on new deployments announced by the department
last month. VA officials have said that they will not schedule any
more system deployments “until VA is confident that the new [record
system] is highly functioning at current sites and ready to deliver
for veterans and VA clinicians.”
Getting military and veterans
health records onto the same system has been a goal of federal
administrators for decades. The Pentagon had some issues implementing
the Oracle Cerner software but not as many setbacks as the VA.
The new agreement — five
one-year contracts, to allow annual performance reviews of Oracle
Cerner’s work — includes new accountability measures such as
financial penalties for system down time and regular reporting of
software shortfalls.
In a joint statement, House
Veterans’ Affairs Committee Chairman Mike Bost, R-Ill., and Rep.
Matt Rosendale, R-Mont., who leads the committee’s technology
panel, said they remain skeptical that the new agreement will produce
better results.
“The
main questions we have about what will be different going forward
remain unanswered,” they said. “This shorter-term contract is an
encouraging first step, but veterans and taxpayers need more than a
wink and a nod that the project will improve.”
Senate Veterans’ Affairs
Committee Chairman Jon Tester was more optimistic following the news
but added that “this is just the start of what’s needed to get
this program working in a way deserving of our veterans and
taxpayers.”
Oracle Cerner officials told House
lawmakers during a May 9 hearing that they support the pause in
rollouts and are committed to fixing the system problems in coming
years. With the contract negotiations complete, that work will begin
again at the five sites currently using the new records system.”
VA Records System Gamble
About Leo Shane III
Leo
covers Congress, Veterans Affairs and the White House for Military
Times. He has covered Washington, D.C. since 2004, focusing on
military personnel and veterans policies. His work has earned
numerous honors, including a 2009 Polk award, a 2010 National
Headliner Award, the IAVA Leadership in Journalism award and the VFW
News Media award.